Editor's note: This story, originally published at 8:30 a.m. and updated at 11 a.m., has been updated with additional information.
Delta teams continue to work with customers in airports, on the phones and behind the scenes with a safety-first mindset to limit cancellations and delays after the FAA halted departures across the U.S. on Wednesday.
A fare difference waiver for all Delta and Delta Connection flights on Wednesday, Jan. 11, will give customers additional flexibility to change their flights, even if their flight isn’t delayed or canceled.
As of 4:30 p.m. EST, Delta teams are working to contain impact, though approximately 150 Delta and Delta Connection flight cancels became necessary Wednesday out of 4,301 scheduled departures. While potential for additional delays and cancels continue, Delta expects minimal residual impact, if any, on Thursday.
We apologize to our customers for the inconvenience and thank them for their patience.
HOW DELTA PEOPLE ARE WORKING TO SUPPORT YOU IN CASE OF FLIGHT DELAYS OR CANCELLATIONS
'CARE WHILE WAITING' CARTS AT THE GATE
To ease the disruption of unexpected delays, “care while waiting” carts stocked with water and snacks are often available at the gate to help refresh customers waiting on their flight.
FLIGHT CANCELLATIONS AND REFUNDS
When cancellations become necessary as a last resort, Delta Reservations specialists coordinate with our Operations and Customer Center to get impacted customers on the next available Delta flight. If necessary, we will rebook customers on flights operated by other airlines. If a customer’s new itinerary no longer fits their travel needs, Delta continues to provide full and timely refunds to eligible passengers. Customers have options to request a refund on Delta.com.
Delta teams strive to notify customers of itinerary changes as far in advance as possible. We’ll send updates directly to a mobile device or by email if this contact information is included during booking or added later via My Trips online.
WAIVERS
The waiver currently in place allows customers to change their itinerary with no fare differences if they remain in the same cabin as originally booked.
Customers with travel during the impacted dates will receive a notification of the waiver via email, Fly Delta app notifications, or SMS messaging. Customers will be guided from there through the process of making changes to their itinerary, should they choose to do so.
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