Amazon ships more than a million packages daily, but there's at least one person in a million who frowns when she encounters a smiling box placed on her doorstep.
A Canadian woman, Anca Nitu, told CBC that over the past two months, more than 50 packages have arrived at her home. Each package contained a return slip and a pair of shoes from an Amazon buyer located in North America who wrongly shipped their rejected shoes to Nitu's address.
Nitu thinks she knows what's happening. She believes that Amazon sellers stole her information from a dormant Amazon account and are using her name and home address as an easy way to get rid of unwanted return items that sellers either cannot afford to store or do not wish to store. The Better Business Bureau (BBB) told CBC that it sounded like a vendor-return scheme that's common in the US but rarer in Canada, where foreign sellers dodge fees associated with storing and shipping return items by sending the items anywhere but their own addresses.
Nitu said she has lost sleep trying to make the packages stop coming, and so far she's accrued Collect-On-Delivery customs charges from UPS that now exceed $300.
"I start shaking when I see packages at my door," Nitu told CBC. "They keep coming, and it just doesn't end."
Ars could not reach Nitu for comment, but she told CBC that neither UPS nor Amazon has helped her dispute the charges or correct the issue. The BBB is assisting Nitu in resolving the dispute with UPS, which Nitu described as being "a complete nightmare," CBC reported.
"I refused to pay, and the dispute with UPS is still ongoing," Nitu said. "They're completely unreasonable. I tried to explain the situation and they were not nice, let's put it that way."
Ars could not immediately reach either company for comment, but a UPS spokesperson told CBC that it's investigating the complaint. An Amazon spokesperson told CBC that "the case in question has been addressed, and corrective action is being taken to stop the packages."
Until the packages stop coming, Nitu has taped a typed note on printer paper to her door that says, "All COD deliveries for Anca Nitu are refused. UPS, please don't abandon packages at my door!"
She's also had to figure out what to do with all those shoes. At one point, she contacted police, who advised her to open the packages, then dispose of them, CBC reported. With no use for the shoes herself, Nitu said she's been giving them away to coworkers or donating them to Goodwill.
"I don't have storage, and I can't keep all these shoes indefinitely," Nitu told CBC.
Amazon said that typically the company advises any recipient of an unwanted package to fill out a Report Unwanted Package form. That Amazon page says to report any unsolicited packages "immediately," confirming that "third-party sellers are prohibited from sending unsolicited packages to customers."
For Nitu, her worries won't necessarily end, even if the packages ever do stop coming. She told CBC that she has no idea whether the Amazon sellers that are using her information to ship unwanted return items are doing anything else with her information. She also worries that if Amazon doesn't unlink her name from the seller accounts, she could one day be charged Amazon seller fees.
"These seller accounts for Amazon are not free," Nitu told CBC. "Amazon is charging these sellers, and my name and address are linked to a seller account."
"Stop" - Google News
August 10, 2023 at 01:33AM
https://ift.tt/hoXz82k
Amazon won’t stop sending tortured woman unwanted boxes of shoes - Ars Technica
"Stop" - Google News
https://ift.tt/xgKAiBc
https://ift.tt/HFwAepb
Bagikan Berita Ini
0 Response to "Amazon won’t stop sending tortured woman unwanted boxes of shoes - Ars Technica"
Post a Comment